Refund Policy

Thank you for choosing BunnyChain! We strive to provide the best service and user experience for all our customers. If for any reason you are not satisfied with your purchase, we offer a simple and transparent refund policy.

Refund Process:

Refund Eligibility: We offer a full refund for any payments made via Visa, MasterCard, or American Express (AMEX) if a refund request is made within 24 hours of the transaction.

How to Request a Refund:

To initiate a refund, please contact our customer support team at [email protected] within 24 hours of your purchase. Include the following details in your email:

Order Number

Payment Date

Reason for Refund Request

Refund Approval: Once your request is received, our team will review the details and process the refund within 24 hours. The refund will be credited to the same payment method used during the transaction.

Refund Limitations:

Refunds can only be processed for payments made through Visa, MasterCard, or AMEX. Any requests beyond the 24-hour window or for services/products that have already been utilized may not be eligible for a refund.

Important Notes:

If the package you ordered has a up to 2-day delivery time, you need to request a refund after payment within 4 hours

Refunds will appear in your account depending on the processing times of your bank or payment provider. It may take 3-5 business days for the refund to reflect on your account.

This policy is only applicable to online payments made through BunnyChain’s website. Any third-party transactions or charges outside of our website are not eligible for a refund under this policy.

If you have any questions or concerns about our refund policy, please feel free to reach out to our support team at [email protected].

Thank you for being a valued customer of BunnyChain!